The important thing to understand is that Zee5 subscriptions work differently depending on where you bought them from. Some users purchase directly through the Zee5 website, while others subscribe through Google Play, Apple App Store, Amazon or even telecom plans like Jio, Airtel or Vi. Each method has a different cancellation process, which often confuses users. This guide explains all the methods clearly so you can cancel your Zee5 subscription in a few simple steps. Whether you are on a computer, mobile, or TV, you will find the right method that fits your situation.

2. Things You Should Know Before Cancelling Zee5 Subscription

Before you begin the cancellation process, there are a few important details that help you avoid unexpected charges or confusion.

First, Zee5 does not usually offer partial refunds. If you cancel in the middle of your billing cycle, you will still have access to your plan until the end of the paid period. This means the cancellation stops future auto-renewal, but your current validity continues.

Second, the cancellation method depends on where you bought the subscription. If the payment was made through Google Play, Apple, Amazon or a telecom partner, you must cancel from that platform only. Zee5 customer care cannot cancel plans purchased through external partners.

Third, if you disable auto-renewal today, you will not be charged again on the next renewal date. It is always a good idea to check your subscription status after cancelling to confirm everything is updated correctly.

Finally, if you are using Zee5 through a bundled offer such as Jio Fiber, Airtel Thanks, Vi Playtime or similar plans, you may not find a cancel option. These plans end automatically when the telecom pack expires, so no manual cancellation is needed.

3. How to Cancel Zee5 Subscription on the Zee5 Website

If you bought your subscription directly from the Zee5 website using a debit card, credit card, UPI or net banking, the cancellation process is simple. You can turn off auto-renewal from your account settings without contacting support.

Start by opening the Zee5 website and signing in with the same email or mobile number used during purchase. Once you are logged in, open the profile icon at the top right and go to the account settings. Inside this page, you will see a section called My Subscriptions. This area shows your current plan, validity date and payment method.

Look for the auto-renewal or cancel subscription option. When you select it, Zee5 will ask for confirmation. After you confirm, the system turns off future billing. You will still be able to watch all content until the end of the paid cycle, but the platform will no longer charge you again. If you ever want to restart your membership, you can come back to the same page and choose a new plan.

4. How to Cancel Zee5 Subscription on Android Using Google Play Store

If you subscribed through the Google Play Store on an Android device, the cancellation must be done through your Google account. Zee5 does not have the authority to cancel Google Play payments from its website or app. Everything related to billing goes through Google.

Begin by opening the Google Play Store on your Android phone. Tap the profile icon at the top right and open the Payments and Subscriptions section. Inside this menu, choose Subscriptions. You will see a list of all active subscriptions linked to your Google account. Select Zee5 from the list.

Once you open the Zee5 subscription page, tap the Cancel Subscription button. Google will ask you to choose a reason and then confirm your choice. After confirmation, the auto-renewal is turned off instantly. Your Zee5 plan will remain active until the current billing cycle ends.

If you do not see Zee5 in your subscription list, it means you may have used a different Google account while subscribing. Switch to the correct account and check again. If the subscription still does not appear, it means your plan was purchased from another platform.

5. How to Cancel Zee5 Subscription on iPhone Using the Apple App Store

If you purchased your Zee5 subscription on an iPhone or iPad, the billing is handled entirely by Apple. This means you cannot cancel the plan from the Zee5 app or website. Apple controls all subscription-related actions, including renewal, cancellation and refunds.

To begin, open the Settings app on your iPhone. Tap your Apple ID name at the top, then select Subscriptions. This page shows all the active and expired subscriptions linked to your Apple account. Look for Zee5 in the list and tap on it.

Once you open the Zee5 subscription details, you will see an option to cancel. Tap Cancel Subscription and confirm your choice. Apple may show a reminder that your current plan will continue until the end of the billing cycle. After confirming, the auto-renewal stops immediately.

You can also cancel from a Mac. Open the App Store, click your profile icon, and go to Account Settings. From there, open Subscriptions and select Zee5 to cancel. No matter which device you use, Apple will send a confirmation email once the cancellation is successful. Remember that Zee5 cannot manage or modify Apple-billed subscriptions, so contacting Zee5 support will not help if the subscription was purchased through Apple.

6. How to Cancel Zee5 Subscription on Amazon (Fire TV or Amazon Billing)

Many users subscribe to Zee5 through Amazon, especially those using Fire TV devices. In this case, the payment and renewal are controlled by Amazon, not Zee5. This means you must cancel the subscription through your Amazon account.

Start by opening the Amazon website in your browser and signing in with the same account used on your Fire TV or during purchase. Go to Your Account and open Memberships and Subscriptions. This page lists all active subscriptions connected to your Amazon profile.

Find Zee5 in the list and open the subscription details. You will see an option to manage or cancel. Click on it and confirm the cancellation. Once you do this, Amazon stops auto-renewal, but your access to Zee5 remains active until the end of the paid period.

For Fire TV users, there is an additional step. If your subscription was purchased directly from the Fire TV interface, the billing will still appear in your Amazon account. Simply follow the same cancellation steps, and the renewal will be turned off.

Keep in mind that Amazon has its own refund rules. While most plans do not offer refunds once used, Amazon may allow limited refunds under specific conditions. For any billing disputes, you must contact Amazon support, as Zee5 cannot modify Amazon-controlled payments.

7. How to Cancel Zee5 Subscription from Telecom Plans

Many users get Zee5 as part of telecom bundles such as Jio Fiber, Airtel Thanks, Vi Playtime or similar partner offers. These plans work differently from regular Zee5 subscriptions, because you are not directly paying Zee5 for the membership. Instead, the telecom company includes Zee5 Premium inside your recharge or broadband plan.

Since these are partner-based benefits, there is no manual cancel option in the Zee5 app or website. You cannot turn off auto-renewal from Zee5 because there is no standalone subscription attached to your account. The Zee5 access simply follows the validity of your telecom pack.

To check the status of your Zee5 access, open the Jio, Airtel or Vi app and look for your active plan details. If Zee5 Premium is included, it will show the expiry date. Once your base plan ends, the Zee5 benefit ends automatically. If you do not want Zee5 anymore, the only way is to switch to a plan that does not offer Zee5 or allow your current plan to expire naturally.

For example:

If you activated Zee5 using an Airtel Thanks offer, you cannot cancel it from Zee5. The subscription will stop once your Airtel plan expires or changes. Similarly, Jio Fiber users must wait for the validity to end if they no longer want the Zee5 benefit.

In short, telecom-based Zee5 access cannot be cancelled manually. The benefit is tied to your recharge or broadband pack and stops automatically when the plan ends.

8. How to Cancel Zee5 Subscription on Smart TV

If you are watching Zee5 on a Smart TV, the cancellation method depends on how the subscription was originally purchased. Subscriptions cannot be cancelled directly from the Smart TV app. Instead, they must be cancelled from the same platform used for payment.

Here is how it works:

If you subscribed through an Android TV, your payment is usually connected to your Google Play account. In that case, cancellation must be done through the Google Play Store on your phone or the web version of Google Play. Follow the same steps explained earlier for Android cancellation.

If you subscribed through Apple TV, your billing is linked to your Apple ID. You must cancel through the Apple Subscriptions page on your iPhone, iPad or Mac.

Users with Samsung TV or LG TV usually subscribe through Zee5 directly or through a linked store account. If your TV redirected you to the Zee5 website during purchase, the cancellation must be done from the Zee5 My Subscriptions section on the web.

In some cases, Smart TVs redirect users to Google Play or Apple billing even if the purchase was made on the TV. This is because the billing partner is tied to your Google or Apple account. The Zee5 TV app only plays the content; it does not manage billing.

If you are unsure where the payment was made, check your email for the subscription confirmation message. It will clearly show whether the payment was done via Zee5, Google Play, Apple, Amazon or a telecom partner. Once you identify the platform, follow the correct cancellation method to turn off auto-renewal.

9. How to Check If Your Zee5 Subscription Is Successfully Cancelled

Once you cancel your Zee5 subscription, it is important to confirm that the cancellation has been processed correctly. This ensures you will not be charged again on the next billing date.

Start by opening the Zee5 app or website and signing in with your account. Go to the profile icon and open the My Subscriptions section. If the cancellation is successful, you will see that the auto-renewal status is turned off. The page will also show the expiry date of your current plan, which remains active until the validity ends.

If you cancelled through Google Play, Apple or Amazon, you should also check the subscription status on those platforms. For example, on Google Play, your Zee5 subscription will appear under the inactive or cancelled section. Apple will send you an email confirming the cancellation. Amazon will show a message saying your subscription will not renew.

Another good sign is that your next billing date will no longer be mentioned. Instead, it will show a validity period that ends on a specific date. Make sure to check this page after a few minutes, as some cancellations may take a short time to update.

If the subscription still appears active after cancellation, verify that you are logged in with the correct account, especially if you use multiple Google or Apple IDs. Once everything matches, the cancellation status should appear accurately.

10. Troubleshooting: Zee5 Subscription Not Showing or Unable to Cancel

Sometimes users face problems while cancelling because the Zee5 subscription does not appear in their account, or the cancel option is missing. This usually happens when the subscription was purchased from a different platform than the one being checked.

If you cannot find Zee5 in your Google Play, Apple or Amazon subscriptions, make sure you are signed in with the correct account. Many users accidentally subscribe using a different Google account saved on their phone or a different Apple ID. Switching accounts often solves the issue.

If you still cannot find the subscription, check your email inbox for the original payment confirmation. The confirmation will mention whether the payment was done through Zee5, Google, Apple, Amazon or a telecom partner. This helps you identify where you must cancel the plan.

If your subscription was purchased through a telecom offer such as Jio Fiber, Airtel Thanks or Vi Playtime, you will not see any cancel button because these plans cannot be cancelled manually. They end automatically when the telecom pack expires.

If your Zee5 subscription was bought from Amazon or Apple, remember that Zee5 customer support cannot cancel it for you. External billing partners require cancellation to be done directly through their platform. If your account is still getting charged, contact the billing provider and explain the issue.

In cases where you see the subscription inside Zee5 but the cancel button is missing, it is usually because the plan is already cancelled or nearing expiry. Refresh the page or log out and sign in again to update the subscription status.

If nothing works, you can contact Zee5 customer support through the Help Center. Make sure to mention your registered email, mobile number and the billing partner so they can guide you correctly.

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11. FAQs

1. Can I get a refund after cancelling my Zee5 subscription?

Refunds are usually not provided once you have started using your Zee5 subscription. Most users get access until the end of their current validity, even after cancellation. If you purchased the plan through Google Play, Apple or Amazon, you can check their respective refund policies, as they handle billing independently.

2. Why is Zee5 still charging me even after cancellation?

This usually happens when the cancellation was not completed on the same platform where you originally subscribed. For example, if you bought your plan through Google Play but tried cancelling on the Zee5 website, the billing will continue. Always cancel the subscription from the original payment platform. You should also check if the cancellation confirmation email was received.

3. How can I change my Zee5 plan without cancelling completely?

If you want to switch to a different plan, go to My Subscriptions on the Zee5 website and choose a new plan once your current validity ends. For users who subscribed through Google Play, Apple or Amazon, you must manage upgrades and downgrades through the same billing provider.

4. What happens to my watchlist and viewing history after cancelling?

Cancelling your subscription does not delete your Zee5 account. Your watchlist, favorites and viewing history remain saved. Once you subscribe again, you can continue watching from where you left off.

5. Will reinstalling the Zee5 app cancel my subscription?

No. Uninstalling or reinstalling the Zee5 app does not stop billing. Subscriptions are linked to your Google, Apple, Amazon or Zee5 account, not the app installation. You must follow the correct cancellation steps based on your payment method.

12. Conclusion

Cancelling a Zee5 subscription is simple once you know where the payment was originally made. Every platform has a different cancellation method, and choosing the correct one ensures that auto-renewal stops without confusion. Whether your plan came from the Zee5 website, Google Play, Apple App Store, Amazon or a telecom offer, the steps are straightforward and easy to follow.

Always double-check your subscription status after cancelling to make sure the renewal has been turned off. You will continue enjoying Zee5 until your current validity ends, and you can reactivate your membership anytime in the future if you wish to return.

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